Terms and Conditions

1: About us

Our "Website" and all related microsites are operated by Lunch Box Orders Incorporated (hereafter referred to as "LBO"). We are a registered and Federally Incorporated Company in Canada. We offer meals and products that are provided to students from various vendors/suppliers on one convenient website.

"LBO" provides an ordering platform for schools, bridging the gap between parents and vendors/suppliers, eliminating paperwork and helping parents / guardians access products quickly and conveniently through our website.

2: Purchasing Meals/Products

Lunchbox Orders provides a platform that allows customers to purchase products from various vendors/suppliers. The vendor/supplier is fully responsible for the quality of the product and any and all liabilities that may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or consumption of a product including but not limited to injuries, illnesses, damages, claims and costs.

Details of the products or goods advertised on the "Website" are provided by the vendor/supplier or other referenced third-parties. "LBO" is not responsible for the quality or ingredients in the product. The vendor/supplier is solely responsible for the care and quality of the products and service being provided.

In meeting the Ministry of Education’s PPM- 150 directive, "LBO" qualifies vendor/supplier menus to ensure compliance with the nutritional requirements. Nutrition facts are provided by the vendor/supplier for qualification.

By purchasing any product via the "Website", you agree to the Terms of this Agreement.

3: The Vendor/Suppliers

"LBO" is not the vendor/supplier of the goods and/or services that are offered. All products and/or services offered on the website are delivered by the vendor/supplier. The vendor/supplier is ultimately responsible for ensuring the proper preparation and delivery of the product.

4: Your Interactions with Us

By placing an order through the Lunchbox Orders "Website", you confirm that:

a. You agree to the Terms and Conditions as outlined;

b. You are the parent/guardian of the student you are ordering for;

c. You are at least 18 years old (or age of majority within the jurisdiction in which you reside);

5: Obligations

"LBO" obligations under these Terms and Conditions are solely to act as an intermediary, which does not supply or deliver products and/or services nor is it responsible for any actions and/or damages that ensue as a result due to the delivery (or the lack thereof) of the products and/or services by the vendor/supplier. The vendor/supplier is solely responsible for supplying such products and/or services.

In the event there are foreseen or unforeseen circumstances for non-delivery of the order, for instance, bus cancellation, school closures, cancelled delivery date by the school, or the vendor, parents will be given a credit back to their Lunchbox Orders account for the item(s) that were ordered unless the order is rescheduled for a new delivery date.

6: Payment Processing

Payment for all products may be processed only by Visa, MasterCard, Discover, Debit MasterCard or Visa debit. Pre-paid MasterCard and Visa cards are also accepted as a payment method.

8: Our Refund Policy

If you have any problems with a product purchased through our website you must provide "LBO" with all pertinent details within 5 days of expected delivery of the product. A credit to your account may be issued at the discretion of "LBO". The credit does not expire and may be carried over to the next school year. This credit can be used towards any other product on a future transaction. If the credit is not used, you can have the outstanding amount returned to your payment card. To confirm refund details, you must contact the "LBO" Team at 1.877.426.6860.

9: Access to the Website

"LBO" strives to maintain the "Website" and full functionality 24 hours per day. However, we shall not be liable if the "Website" is unavailable for any reason for any period of time. Due to many variable factors, access to the content of the "Website", or to the "Website" itself may be unavailable at any time without notice in the case of system failure or system compromise, periodic maintenance, repairs, or any reasons beyond "LBO" direct control.

10: Registration

To purchase products from "LBO", parents/guardians must log into the "Website" and register an account. Once an account is created by the parent/guardian, products may be purchased for one or more students under their care. It is YOUR responsibility to maintain the security log in info/password which is registered with "LBO".

11: Waiver, Release & Indemnification

Except at its negligence, you waive and release "LBO" and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities arising from or related to any act or omission in connection with your/your child’s consumption of the vendors/suppliers product. You agree to indemnify and hold "LBO", its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against "LBO" with respect to your negligence arising out of or in connection with your use of the "Website", or in connection with the consumption of the vendors/suppliers product by you or your child, and/or the delivery of products.

12: Suspension and Termination

If we determine, in our discretion, that there has been a breach of these Terms and Conditions based on your interactions with our "Website", we may take such action as we deem appropriate to restrict, suspend, or terminate your access to our "Website" which includes submitted future orders.

13: Dispute Resolution Process

If you believe that any actions taken by "LBO", any of its stakeholders, or users of the "Website" are in breach of these Terms and Conditions or in any other way infringe on your rights, please send us a formal notice (hereafter referred to as a Notice of Complaint, via e-mail outlining your concern.

A Notice of Complaint should be sent by e-mail to: info@lunchboxorders.com

The Notice of Complaint should include the following details:

a. the date;

b. the time and;

c. the basis of your complaint.

14: Revisions to these Terms and Conditions

We reserve the right to revise / edit / change these Terms and Conditions from time-to-time as we see fit and depending on market conditions such that all stakeholders of "LBO" are protected appropriately. We do this to ensure that our business, changes in technology, laws, and regulatory requirements are upheld and adhered to as closely as possible. It is your responsibility to check these Terms and Conditions from time-to-time in order to ensure that you are aware of any and all changes that have been made. We are not responsible for notifying all users of our Website of any changes made in our Terms and Conditions. Some notices that are published elsewhere on our "Website" may supersede the statements outlined in these Terms and Conditions. Those notices will be considered binding between you and "LBO".

15: Law and Jurisdiction

This Agreement and any dispute arising out of it will be governed by the laws of the Province of Ontario (hereafter referred to as "Provincial Laws") and the laws of the Government of Canada (hereafter referred to as "Federal Laws"). Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts with jurisdictions over Provincial or Federal Laws.

16: Questions or Concerns

If you have a question or concern please contact us at info@lunchboxorders.com.

We will respond to you within 2 business days.